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UAE BASED PROJECTS TERMS & CONDITIONS

A. For UAE based Clients:

  1. 50% payment due on confirmation OR 100% payment due if confirmation is within 14 days of delivery

  2. Balance payment to be cleared upon delivery within 7 working days.

B. Cancellations / Rescheduling of works will incur the following charges:-

  1. Between order confirmation and 14 Days prior to delivery – 75% of order/invoice/quote/estimate value.

  2. Less than 14 days of delivery – 100% of order/invoice/quote/estimate value.

C. For all INTERNATIONAL Clients:

  1. 100% payment due on confirmation.

  2. Any Balance payments for additional services to be cleared upon delivery in cash on receipt.

D. Cancellation / Rescheduling of works will incur the following charges:-

  1. Between order confirmation and 14 Days prior to delivery – 75% of order/invoice/quote/estimate value.

  2. Less than 14 days of delivery – 100% of order/invoice/quote/estimate value.

E. Applicable for ALL Clients (with any or all services chosen):

  1. All items/deliverables mentioned in this quote/invoice are subject to availability.

  2. Upon accepting (by any electronic medium and not limited to email, digital signature, scan copy) or signing/stamping the proforma invoice(s)/ delivery note(s) / BOQ(s) / Tax invoice(s), you agree and accept to all the terms & conditions laid out by Purrple Orryx DWC LLC at the time published on this website page: https://www.purrpleorryx.com/terms-and-conditions

  3. All Quotes/ Proposals/ Offers are valid for 14 Days from the date of sharing with the client.

  4. All proforma invoices/ delivery notes/ BOQs to be signed, stamped and paid in advance for confirmation of delivery.

  5. Tax Invoices are issued digitally upon full payment within 1-2 business days. Cheque payments are subject to clearance. Receipts are issued within 24 hours upon clearance of the payment and sent digitally.

  6. For all Bank Payments (Local or International), all transfer charges to be borne by the client. Purrple Orryx DWC LLC will not be liable for any receiving or outgoing charges levied by the bank including any taxes (local or international). Outstanding Amount /Due Interest will be charged at the rate of 8% per month (96% per annum or 12 months) on any amounts due after 30 days of the Invoice/Quote Date unless otherwise agreed in writing.

  7. Any requests relating to producing special documents other than Trade Licence, TRN Certificate, Manager Documents, Bank details will carry an admin fee as determined by Purrple Orryx DWC LLC or the issuing authority and will be bourne by the client. This may be applicable but not limited to bank letter, attested documents, etc.

  8. Acceptance of the contract is subject to approval by Purrple Orryx DWC LLC at the time of receipt of purchase order/letter of confirmation and deposit. 

  9. In the event that Purrple Orryx DWC LLC is awarded this contract, all terms and conditions are direct with Addressee of this invoice and not any other third party, thereby making the addressee and Purrple Orryx DWC LLC the only parties to this contract.

  10. All items are for Hire unless otherwise stated.

  11. Please note: This proposal does not hold any reservations or bookings of production schedules at this time and is subject to local availability of all items proposed in this contract at the time of confirmation i.e. receipt of down-payment and official written confirmation. No bookings or reservations have been made until the offer is confirmed with payment.

  12. Delivery & Installation: To be confirmed and mutually agreed upon.

  13. Any items not specifically mentioned in the quotation/invoice/BOQ are NOT included.

  14. When hiring Artists/Entertainers/Hostesses/Manpower or any personnel, please note that a suitable replacement or refund will be offered in case of a no-show for circumstances beyond the control of Purrple Orryx DWC LLC.

  15. Purrple Orryx DWC LLC is not responsible for any revenue losses or compensation.

  16. Confidentiality Notice: To the extent permitted by Applicable Law, the Agency and the Client (the “Parties”)shall maintain all information concerning this agreement and any pending or subsequent negotiations between the Parties as confidential, disclosing information only to those individuals and representatives as designated by the other Party, provided that such individuals acknowledge and agree to maintain the confidentiality of such information. The foregoing shall not be applicable to any information that is publicly available when provided or which thereafter becomes publicly available other than the breach of this clause or which is required to be disclosed by any regulatory authority in the lawful and appropriate exercise of its jurisdiction over a Party, any auditor of the Parties hereto, by judicial or administrative process or otherwise by Applicable Law or regulation.

  17. Any disclosure, copying, distribution of deliverables, or any material shared by the Party (the “Disclosing Party”) to unauthorized personnel is prohibited and may be unlawful. The Disclosing Party reserves the right to take necessary recourse should any unauthorized disclosure takes place.

  18. Force Majeure: In no event shall either Party be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God.

  19.  Any government-related fees for obtaining any permissions or licenses required for the project are to be paid by the Client. 

  20. The Client agrees to the use of the name, logo, or any other trademark of Purrple Orryx DWC LLC to provide recognition to the service provider for the execution of the project. By accepting the invoice, the client agrees to the use of their name, logo, or any other trademark by Purrple Orryx DWC LLC for promoting the executed project via any public medium to showcase credibility and recognition of the service provider.

  21. The Agency can use the Client deliverables or the work done for the Client to promote the executed project via any public medium to showcase credibility and portfolio.

  22. Applicable Law and Jurisdiction: This agreement shall be governed by the laws of the Emirates of Dubai, and any dispute arising from this agreement or the services rendered hereunder (whether contractual or not) shall be resolved through legal proceedings conducted before the courts of the Emirates of Dubai.

  23. Warranties – The Agency warrants that all services, deliverables, and/or work product under the agreement shall be completed in a workmanlike manner consistent with standards in the trade, profession, or industry; shall conform to or exceed the specifications set forth in this agreement and the incorporated attachments including the Invoice.

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INTERNATIONAL PROJECTS TERMS & CONDITIONS

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F.Terms & Conditions for International Projects

These Terms & Conditions ("Agreement") govern all international event management services provided by Purrple Orryx DWC LLC ("Agency") to clients based outside the United Arab Emirates ("Client"). By engaging the Agency for an international project, the Client acknowledges and agrees to the following terms:

1. Scope of Services

1.1. This Agreement applies exclusively to projects executed outside the UAE by the Agency.

1.2. All descriptions of services, deliverables, and equipment are set forth in the proposal, quotation, or invoice provided by the Agency and incorporated herein.

2. Payment Terms

2.1. Advance Payment: 50% of the total fee is due upon confirmation of the project.

2.2. Balance Payment: The remaining 50% is due in cleared funds at least 30 days before the agreed event commencement date.

2.3. Additional Services: Any extra services requested by the Client after confirmation will be invoiced separately and are payable upon receipt.

2.4. Bank Charges: All bank transfer fees (local or international) are the responsibility of the Client.

3. Client Obligations

3.1. Documentation & Permits: Client shall secure and deliver all visas, permits, licenses, customs clearances, and any government approvals required for the Agency’s performance at least 45 days prior to the event date.

3.2. Information & Access: Client must provide accurate site details, technical specifications, and access for delivery, installation, and rehearsals by agreed deadlines.

3.3. Local Liaison: Client shall appoint a local representative with authority to coordinate with the Agency on all logistical, legal, and regulatory matters.

4. Travel, Accommodation & Visa Services for Agency Personnel

4.1. At the Client’s written request, the Agency may arrange air travel, hotel accommodation, and visa applications for its employees, contractors, and subcontractors who will perform services under this Agreement. Fees for such services will be outlined in the project proposal.

4.2. The Agency will use reasonable efforts to secure all reservations and approvals for its personnel in a timely manner, provided that the Client supplies complete and accurate information (e.g., passport details, visa-support letters, traveler names) no later than 60 days prior to the event date.

4.3. The Agency shall not be liable for any losses, delays, costs, or inconveniences arising from:

  • Cancellations, delays, or changes by airlines, hotels, or visa authorities affecting the Agency’s personnel.

  • Inaccurate, incomplete, or late submissions of information by the Client or by any government/immunization authority.

  • Unavailability of required travel or accommodation options due to peak travel seasons, geopolitical events, or force majeure circumstances.

  • Any additional costs (e.g., rebooking fees, rate differentials) incurred when original reservations for Agency personnel are terminated, altered, or otherwise disrupted for reasons beyond the Agency’s control.

4.4. In such events, the Agency will make commercially reasonable efforts to obtain suitable alternatives or refunds, but the Client shall bear all additional charges, penalties, or price differentials.

5. Scheduling & Timelines

Scheduling & Timelines

5.1. Lead Time: A minimum of 60 days between project confirmation and event date is required to allow for supplier bookings, logistics, and visa processing.

5.2. Timeline Changes: Should the Client provide approvals or documentation later than agreed timelines, the Agency shall not be liable for any resulting delays or additional costs.

6. Non‑Liability for Cross‑Border Risks

6.1. The Agency is not responsible for:

  • Visas or entry permits not issued or delayed due to governmental or consular actions.

  • Changes in customs regulations, import/export controls, tariffs, duties, or taxes.

  • Political or geopolitical events, civil unrest, or changes in government policy impacting travel or logistics​

6.2. Any extra charges or losses incurred due to such events will be charged to the Client and are payable within 7 days of invoicing.

7. Force Majeure

7.1. Neither Party shall be liable for non‑performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, strikes, or government actions.

7.2. In case of such event, the Agency may suspend performance, adjust schedules, or terminate this Agreement, without liability.

8. Cancellation & Rescheduling

8.1. Cancellation by Client:

  • More than 60 days before event: Forfeiture of the 50% advance.

  • 30–60 days before event: 75% of total fee.

  • Less than 30 days before event: 100% of total fee.

​8.2. Rescheduling requests are subject to availability; fees may apply for date changes within 60 days of the event.

9. Limitation of Liability

9.1. The Agency’s total liability for any claim arising under this Agreement shall not exceed the total amounts paid by the Client to the Agency.

9.2. Under no circumstances shall the Agency be liable for any indirect, incidental, or consequential damages, including loss of profits or reputation.

10. Indemnification

Client agrees to indemnify and hold harmless the Agency, its officers, employees, and agents from any claims, liabilities, losses, or expenses (including legal fees) arising from Client’s breach of this Agreement or from actions or omissions of Client or its guests.

11. Insurance

Client shall maintain adequate insurance (including event cancellation, public liability, and travel insurance) covering all aspects of the Project.

12. Confidentiality

Both Parties shall maintain confidentiality of all non‑public information exchanged in connection with the Project, except as required by law.

13. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of the Emirate of Dubai. Any dispute shall be resolved by arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC).

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​TENT RENTAL/ SUMMER STRUCTURE/ EXHIBITION TERMS & CONDITIONS

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G. GENERAL TERMS (As Applicable):

  1. For Summer Structure Projects: We will provide the elevation drawings for structure / diagram of the structure (if required) once the project is approved/confirmed with 50% advance payment as per total project quotation / proforma invoice / invoice or an advance payment of 5,000 AED + VAT (non-refundable fee).

  2. For Exhibition projects: We will provide One time Design Reference Mockup for Exhibition Booth (if required) for proposal and pitch. If the client decides to use only our design for the project, an advance payment of 5000 AED + VAT (non-refundable fee) is applicable. This amount will be incorporated as part of the total project offer, if the entire project is awarded to Purrple Orryx DWC LLC for execution.

  3. Certified Engineer Drawings like Wind load calculation, Weight Load calculation, Method statement, Risk Assessment, Certifications are NOT included and will require additional cost based on project size and assessment.

  4. All civil & MEP Works is not in our scope and not included in the quote/proposal

  5. Any dismantling / demolition / cutting works is not in our scope and not included in the quote/proposal

  6. Municipality, civil defense and all local authority’s approval, if required is not in our scope and not included in the quote/proposal

  7. Any other options not mentioned are out of our scope of work is excluded from the proposal/quote

  8. Any additions to the contract will be subject to our approval & price variation.

  9. If the installation area is covered with lawn, we will not be held responsible for damages, because of using heavy machinery during installation. (if required)

  10. Land leveling to install is on the lessee/client’s account.

  11. In case of any property damage belonging to Purrple Orryx DWC LLC, willful, reckless, negligent, misuse or loss, Purrple Orryx DWC LLC has the right to charge the client appropriate cost with its associated cost to rectify the damage.

  12. Buyer/Lessee is to arrange all licenses required from any government entities if required for installation.

  13. In case our vehicles are unable to reach the site, the lessee should arrange other vehicles or means to transport the material to the site.

  14. All payments are non-refundable

  15. In case of extensions, both parties will agree on daily amount to be paid to Purrple Orryx DWC LLC (applicable in rental cases)

  16. Our company logo shall remain on the structures at all times.

  17. Halls and utilities are Purrple Orryx DWC LLC property, unless bought and paid for.

  18. Electrical fees, Cleaning, Venue Mezzanine fees, any Food & Beverages, rigging and other venue related charges are NOT included unless otherwise stated.

H. CLIENT RESPONSIBILITY:

  1. All approvals fees and process will be fully the client’s responsibility

  2. Permits, clearances and access to site

  3. Area for unloading and storage of material

  4. The client is responsible for all utilities and civil preparations.

  5. The client is responsible for all governmental approvals

  6. The client is responsible to provide the electricity power supply unless agrees upon

  7. The client is responsible about any customs fees (if applicable)

  8. The client is responsible to provide the electrical power source & connections from-to our D.B. Box.

  9. The client is responsible for anything not specifically mentioned in our proposal/quotation or not within our scope of work/services offered.

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