UAE Based Projects — Terms & Conditions
A. For UAE Based Clients (Payment Terms)
1. 100% payment due if confirmation is within 14 days of project delivery.
2. 50% payment due on confirmation for projects above the 14-day delivery threshold.
3. 40% of the payment is to be cleared within 14 days of Event/Project delivery.
4. The remaining 10% balance is to be cleared upon delivery, within 7 working days.
B. Cancellations / Rescheduling — UAE Clients
Cancellation or rescheduling of confirmed works will incur the following charges:
1. Between order confirmation and 14 days prior to delivery — 75% of the order/invoice/quote/estimate value.
2. Less than 14 days prior to delivery — 100% of the order/invoice/quote/estimate value.
These charges apply to cancellations initiated by the Client for reasons other than a Force Majeure Event. Where a Force Majeure Event applies, clause 18 governs.
C. For All International Clients (Payment Terms)
1. 100% payment due on confirmation.
2. Any balance payment for additional services is to be cleared upon delivery, in cash on receipt.
D. Cancellation / Rescheduling — International Clients
1. Between order confirmation and 14 days prior to delivery — 75% of the order/invoice/quote/estimate value.
2. Less than 14 days prior to delivery — 100% of the order/invoice/quote/estimate value.
E. Applicable to All Clients (All Services)
1. All items and deliverables mentioned in the applicable quote/invoice are subject to availability.
2. By accepting (through any electronic medium, including but not limited to email, digital signature, or scanned copy) or by signing/stamping the proforma invoice(s), delivery note(s), BOQ(s), or Tax invoice(s), the Client agrees to be bound by these Terms & Conditions as published by Purrple Orryx DWC LLC at the time, at https://www.purrpleorryx.com/terms-and-conditions.
3. All quotes, proposals, and offers are valid for 14 days from the date shared with the Client.
4. All proforma invoices, delivery notes, and BOQs must be signed, stamped, and paid in advance to confirm delivery.
5. Tax invoices are issued digitally upon full payment, within 1–2 business days. Cheque payments are subject to clearance; receipts are issued within 24 hours of clearance and sent digitally.
6. For all bank payments (local or international), all transfer charges are borne by the Client. Purrple Orryx DWC LLC is not liable for any receiving or outgoing charges levied by any bank, including any local or international taxes. Outstanding amounts unpaid after 30 days of the Invoice/Quote date accrue interest at 8% per month (96% per annum), unless otherwise agreed in writing.
7. Requests for special documents other than the Trade Licence, TRN Certificate, Manager Documents, or bank details (including, without limitation, bank letters or attested documents) will carry an admin fee, as determined by Purrple Orryx DWC LLC or the issuing authority, payable by the Client.
8. Acceptance of the contract is subject to approval by Purrple Orryx DWC LLC upon receipt of the purchase order/letter of confirmation and deposit.
9. Where Purrple Orryx DWC LLC is awarded the contract, these Terms & Conditions bind Purrple Orryx DWC LLC and the addressee of the relevant invoice directly; no other third party is a party to the contract.
10. All items are for hire unless otherwise stated.
11. No proposal reserves or books production schedules. Bookings are subject to availability of all proposed items at the time of confirmation — that is, receipt of down-payment and official written confirmation. No reservation exists until the offer is confirmed with payment.
12. Delivery and installation timing is to be confirmed and mutually agreed.
13. Items not specifically listed in the quotation/invoice/BOQ are not included.
14. Where Artists, Entertainers, Hostesses, or other personnel are hired, a suitable replacement or refund will be offered in the event of a no-show caused by circumstances beyond the control of Purrple Orryx DWC LLC.
15. Purrple Orryx DWC LLC is not responsible for any revenue losses or compensation claims.
16. Confidentiality. To the extent permitted by applicable law, the Agency and the Client (the “Parties”) shall keep confidential all information concerning this agreement and any related negotiations, disclosing it only to individuals or representatives who agree to maintain that confidentiality. This does not apply to information that is or becomes publicly available (other than through breach of this clause), or that must be disclosed to a regulatory authority, auditor, or by judicial or administrative process, or as otherwise required by law.
17. Disclosure, copying, or distribution of deliverables or materials shared by a Party (the “Disclosing Party”) to unauthorized personnel is prohibited and may be unlawful. The Disclosing Party reserves the right to take necessary recourse in the event of unauthorized disclosure.
18. Force Majeure
18.1 Definition. Neither Party is liable for any failure, delay, or non-performance of its obligations to the extent it arises directly or indirectly from a Force Majeure Event. A “Force Majeure Event” means any circumstance beyond the reasonable control of the affected Party, including without limitation: acts of war (declared or undeclared), armed conflict, hostilities, terrorism, military mobilization, civil unrest, insurrection, blockade, embargo, epidemic, pandemic, public health emergency, natural disaster, act of God, strike, work stoppage, government-imposed restriction, curfew, airspace or border closure, or any directive of a competent UAE authority restricting events, gatherings, or travel.
18.2 Regional Conflict and War. The Parties acknowledge that war or armed conflict in the wider region, including without limitation escalation of hostilities in the Middle East, can materially disrupt event planning, supplier availability, travel, and attendance, in a manner comparable to the disruption experienced during the COVID-19 pandemic. Where such a Force Majeure Event materially affects the Agency’s ability to deliver the Project, or the Client’s or attendees’ ability to safely or lawfully proceed with the Event, the Agency may, at its sole discretion, place the Project on hold rather than cancel it.
18.3 Hold Period. The Project may be held for up to six (6) months from the original scheduled Event/delivery date (the “Hold Period”). The exact duration will be determined by the Agency having regard to prevailing guidance, advisories, directives, or restrictions issued by UAE federal or local government authorities applicable to public events and gatherings at the relevant time. The Agency will notify the Client in writing of the Hold Period and any rescheduled date as soon as reasonably practicable.
18.4 Effect of Government Guidance. If, at any point during the Hold Period, the competent UAE authority confirms that events or gatherings of the relevant type may proceed without restriction, the Project shall resume on the rescheduled date notified by the Agency. The Client is not entitled to any refund, discount, credit, or other recourse on the basis that it no longer wishes to proceed; clause 18.6 applies.
18.5 Price Adjustment on Reschedule. Where a Project is rescheduled under this clause, the Agency may revise its quotation/invoice to reflect any variance in supplier rates, venue rates, material costs, currency movement, or other third-party pricing prevailing at the time of the rescheduled Event. Any revised quotation/invoice will be issued before the rescheduled Event proceeds, and the Client shall settle any additional amount due in accordance with the payment terms at Section A/C above.
18.6 No Refunds. Consistent with the cancellation terms at Section B/D above, no refunds are payable by the Agency in connection with a Force Majeure Event, whether the Project is held, rescheduled, or, per clause 18.7, ultimately terminated. The Client’s sole entitlement in such circumstances is to have the Project rescheduled in accordance with this clause. All payment terms, deposit amounts, and cancellation charges set out elsewhere in this Agreement continue to apply in full and are not waived, suspended, or discounted by operation of this clause.
18.7 Extended Disruption. If, on expiry of the Hold Period, the Force Majeure Event and any associated UAE government restriction remains unresolved, the Agency may, at its sole discretion: (a) extend the Hold Period for a further period; (b) agree a new date with the Client; or (c) treat this Agreement as terminated for Force Majeure without further liability to either Party, subject always to clause 18.6.
19. Any government-related fees for permissions or licenses required for the project are payable by the Client.
20. The Client agrees that Purrple Orryx DWC LLC may use the Client’s name, logo, or other trademark to provide recognition to the service provider for the execution of the project. By accepting the invoice, the Client agrees to Purrple Orryx DWC LLC using their name, logo, or trademark to promote the executed project via any public medium to showcase credibility and recognition.
21. The Agency may use the Client deliverables or the completed work to promote the executed project via any public medium, to showcase credibility and portfolio.
22. Applicable Law and Jurisdiction. This agreement is governed by the laws of the Emirate of Dubai. Any dispute arising from this agreement or the services rendered under it, whether contractual or not, shall be resolved before the courts of the Emirate of Dubai.
23. Warranties. The Agency warrants that all services, deliverables, and work product under the agreement shall be completed in a workmanlike manner consistent with standards in the relevant trade, profession, or industry, and shall conform to or exceed the specifications set out in this agreement and its incorporated attachments, including the Invoice.
24. Good Faith & Resolution of Ambiguity
This Agreement is to be read as a whole and interpreted consistently with its stated commercial intent. If any term of this Agreement is ambiguous, silent, or reasonably capable of more than one interpretation, the Parties shall first seek to resolve the matter through good-faith discussion between authorized representatives, before either Party has recourse to clause 22 (Applicable Law and Jurisdiction). For the avoidance of doubt, nothing in this clause obliges the Agency to alter, waive, discount, or delay any payment term, deposit, or cancellation charge set out in this Agreement.
INTERNATIONAL PROJECTS TERMS & CONDITIONS
F. These Terms & Conditions (“Agreement”) govern all international event management services provided by Purrple Orryx DWC LLC (“Agency”) to clients based outside the United Arab Emirates (“Client”). By engaging the Agency for an international project, the Client acknowledges and agrees to the following terms:
1. Scope of Services
1.1. This Agreement applies exclusively to projects executed outside the UAE by the Agency.
1.2. All descriptions of services, deliverables, and equipment are set out in the proposal, quotation, or invoice provided by the Agency and incorporated into this Agreement.
2. Payment Terms
2.1. Advance Payment: 50% of the total fee is due upon confirmation of the project.
2.2. Balance Payment: The remaining 50% is due in cleared funds at least 30 days before the agreed Event commencement date.
2.3. Additional Services: Any extra services requested by the Client after confirmation will be invoiced separately and are payable upon receipt.
2.4. Bank Charges: All bank transfer fees, local or international, are the responsibility of the Client.
3. Client Obligations
3.1. Documentation & Permits: The Client shall secure and deliver all visas, permits, licenses, customs clearances, and government approvals required for the Agency’s performance, at least 45 days before the event date.
3.2. Information & Access: The Client must provide accurate site details, technical specifications, and access for delivery, installation, and rehearsals by agreed deadlines.
3.3. Local Liaison: The Client shall appoint a local representative with authority to coordinate with the Agency on all logistical, legal, and regulatory matters.
4. Travel, Accommodation & Visa Services for Agency Personnel
4.1. At the Client’s written request, the Agency may arrange air travel, hotel accommodation, and visa applications for its employees, contractors, and subcontractors performing services under this Agreement. Fees for such services are set out in the project proposal.
4.2. The Agency will use reasonable efforts to secure all reservations and approvals for its personnel in a timely manner, provided the Client supplies complete and accurate information (e.g., passport details, visa-support letters, traveler names) no later than 60 days before the event date.
4.3. The Agency is not liable for losses, delays, costs, or inconvenience arising from: cancellations, delays, or changes by airlines, hotels, or visa authorities affecting the Agency’s personnel; inaccurate, incomplete, or late information from the Client or any government/immigration authority; unavailability of travel or accommodation options due to peak travel seasons, geopolitical events, or Force Majeure; or additional costs (e.g., rebooking fees, rate differentials) incurred when reservations for Agency personnel are disrupted for reasons beyond the Agency’s control.
4.4. In such events, the Agency will make commercially reasonable efforts to obtain suitable alternatives or refunds from the relevant third party, but the Client bears all additional charges, penalties, or price differentials.
5. Scheduling & Timelines
5.1. Lead Time: A minimum of 60 days between project confirmation and the event date is required, to allow for supplier bookings, logistics, and visa processing.
5.2. Timeline Changes: Where the Client provides approvals or documentation later than agreed, the Agency is not liable for any resulting delays or additional costs.
6. Non-Liability for Cross-Border Risks
6.1. The Agency is not responsible for: visas or entry permits not issued, or delayed, due to governmental or consular action; changes in customs regulations, import/export controls, tariffs, duties, or taxes; or political or geopolitical events, civil unrest, or government policy changes affecting travel or logistics.
6.2. Any extra charges or losses arising from such events are charged to the Client and payable within 7 days of invoicing.
7. Force Majeure
7.1 Neither Party is liable for any failure, delay, or non-performance of its obligations to the extent caused by a Force Majeure Event, being any circumstance beyond the reasonable control of the affected Party, including without limitation natural disasters, acts of war (declared or undeclared), armed conflict, terrorism, civil unrest, epidemic or pandemic, strikes, government action, or travel, border, or airspace restrictions.
7.2 Regional Conflict and War. Where war or armed conflict in the wider region, including without limitation escalation of hostilities in the Middle East, materially disrupts the Agency’s ability to deliver the Project, or the Client’s or attendees’ ability to safely or lawfully proceed, the Agency may, at its sole discretion, place the Project on hold rather than cancel it, for up to six (6) months from the original Event date (the “Hold Period”), having regard to prevailing UAE government guidance where the Project involves UAE-based personnel, suppliers, or travel arrangements, and to equivalent guidance in the destination jurisdiction.
7.3 If, during the Hold Period, the competent authorities confirm that events of the relevant type may proceed without restriction, the Project shall resume on the rescheduled date, and the Client is not entitled to a refund on the basis that it no longer wishes to proceed; clause 7.6 applies.
7.4 Where a Project is rescheduled under this clause, the Agency may revise its quotation/invoice to reflect variance in supplier rates, travel costs, venue rates, currency movement, or other third-party pricing prevailing at the time of the rescheduled Event, payable in accordance with clause 2 (Payment Terms).
7.5 The advance and balance payment obligations at clause 2, and the cancellation charges at clause 8, are not affected, suspended, or waived by this clause, save that a hold placed under clause 7.2 is not, of itself, treated as a cancellation for the purposes of clause 8.
7.6 No Refunds. No refunds are payable by the Agency in connection with a Force Majeure Event, whether the Project is held, rescheduled, or terminated under clause 7.7. The Client’s sole entitlement is to have the Project rescheduled in accordance with this clause.
7.7 If, on expiry of the Hold Period, the Force Majeure Event remains unresolved, the Agency may, at its sole discretion, extend the Hold Period, agree a new date with the Client, or treat this Agreement as terminated for Force Majeure without further liability to either Party, subject to clause 7.6.
7.8 The Agency shall notify the Client in writing as soon as reasonably practicable after becoming aware of a Force Majeure Event affecting the Project, with updates on the anticipated Hold Period and rescheduled dates where available.
8. Cancellation & Rescheduling
8.1. Cancellation by Client: more than 60 days before the event — forfeiture of the 50% advance; 30–60 days before the event — 75% of the total fee; less than 30 days before the event — 100% of the total fee.
8.2. Rescheduling requests are subject to availability; fees may apply for date changes within 60 days of the event.
9. Limitation of Liability
9.1. The Agency’s total liability for any claim under this Agreement shall not exceed the total amounts paid by the Client to the Agency.
9.2. Under no circumstances is the Agency liable for indirect, incidental, or consequential damages, including loss of profits or reputation.
10. Indemnification
The Client agrees to indemnify and hold harmless the Agency, its officers, employees, and agents from claims, liabilities, losses, or expenses, including legal fees, arising from the Client’s breach of this Agreement or from the actions or omissions of the Client or its guests.
11. Insurance
The Client shall maintain adequate insurance, including event cancellation, public liability, and travel insurance, covering all aspects of the Project.
12. Confidentiality
Both Parties shall maintain the confidentiality of all non-public information exchanged in connection with the Project, except as required by law.
13. Governing Law & Dispute Resolution
This Agreement is governed by the laws of the Emirate of Dubai. Any dispute shall be resolved by arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC).
14. Good Faith & Resolution of Ambiguity
This Agreement is to be read as a whole and interpreted consistently with its stated commercial intent. If any term of this Agreement is ambiguous, silent, or reasonably capable of more than one interpretation, the Parties shall first seek to resolve the matter through good-faith discussion between authorized representatives, before either Party initiates arbitration under clause 13. For the avoidance of doubt, nothing in this clause obliges the Agency to alter, waive, discount, or delay any payment term, deposit, or cancellation charge set out in this Agreement.
TENT RENTAL/ SUMMER STRUCTURE/ EXHIBITION TERMS & CONDITIONS
G. General Terms (As Applicable)
1. For Summer Structure Projects: elevation drawings / structure diagrams (if required) are provided once the project is approved/confirmed with a 50% advance payment as per the total project quotation/proforma invoice/invoice, or an advance payment of AED 5,000 + VAT (non-refundable fee).
2. For Exhibition Projects: a one-time design reference mock-up for the exhibition booth (if required) is provided for the proposal and pitch. If the Client decides to use only the Agency’s design, an advance payment of AED 5,000 + VAT (non-refundable fee) applies. This amount is incorporated into the total project offer if the entire project is awarded to Purrple Orryx DWC LLC.
3. Certified engineer drawings (e.g., wind load calculation, weight load calculation, method statement, risk assessment, certifications) are not included and require additional cost based on project size and assessment.
4. Civil and MEP works are outside our scope and not included in the quote/proposal.
5. Dismantling, demolition, or cutting works are outside our scope and not included in the quote/proposal.
6. Municipality, civil defense, and other local-authority approvals, if required, are outside our scope and not included in the quote/proposal.
7. Any other item not mentioned is outside our scope of work and excluded from the proposal/quote.
8. Any additions to the contract are subject to our approval and to price variation.
9. Where the installation area is covered with lawn, we are not responsible for damage caused by the use of heavy machinery during installation (if required).
10. Land leveling for installation is on the lessee/Client’s account.
11. In the event of property damage belonging to Purrple Orryx DWC LLC due to willful, reckless, or negligent conduct, misuse, or loss, Purrple Orryx DWC LLC may charge the Client the appropriate cost, including associated costs, to rectify the damage.
12. The Buyer/Lessee must arrange all licenses required from government entities for installation, if required.
13. Where our vehicles are unable to reach the site, the lessee must arrange alternative transport for the material to the site.
14. All payments are non-refundable.
15. In case of extensions, both parties will agree a daily amount payable to Purrple Orryx DWC LLC (applicable in rental cases).
16. Our company logo shall remain on the structures at all times.
17. Halls and utilities remain the property of Purrple Orryx DWC LLC, unless bought and paid for.
18. Electrical fees, cleaning, venue mezzanine fees, food & beverage charges, rigging, and other venue-related charges are not included, unless otherwise stated.
19. Force Majeure & War. The Force Majeure provisions set out at Section E, clause 18 (as amended, including the Regional Conflict and War provisions at clauses 18.2–18.7) apply equally to all tent rental, summer structure, and exhibition projects governed by this Section.
20. Governing Law & Ambiguity. Section E, clause 22 (Applicable Law and Jurisdiction) and clause 24 (Good Faith & Resolution of Ambiguity) apply equally to this Section.
H. Client Responsibility
1. All approval fees and processes are fully the Client’s responsibility.
2. Permits, clearances, and site access.
3. Area for unloading and storage of material.
4. The Client is responsible for all utilities and civil preparations.
5. The Client is responsible for all governmental approvals.
6. The Client is responsible for providing electrical power supply, unless otherwise agreed.
7. The Client is responsible for any customs fees, if applicable.
8. The Client is responsible for providing the electrical power source and connections from/to our D.B. Box.
9. The Client is responsible for anything not specifically mentioned in our proposal/quotation or outside our scope of work/services offered.